COVID-19 UPDATE
Good news lovelies- both our physical stores are finally open! Check out our visit us page for more information on updated trading hours. Not in Australia? Rest assured that our online store is operating as usual, with an extremely dedicated team working behind-the-scenes to ensure you can still look your best, whatever the circumstances!
All valid store credits set to expire after March 28 2020 have been automatically extended by 3 months. In the instance that our physical locations still aren't open after this time, they will be extended further. If you'd instead like to redeem your store credit online, simply email us at info@runwaygoddess.com.au and we'll convert it into an online credit for you.
AUSTRALIAN CUSTOMERS: Please note that you may experience some delays in receiving your online order, as a result of increased demand being placed on the postal service. If you require an item urgently, we recommend selecting the 'Express delivery' option when checking out.
INTERNATIONAL CUSTOMERS: Shipping overseas is currently dependant on Australia Post's international shipping policy with respect to your location. The Australia Post website is updated regularly with the latest COVID-19 updates and can be viewed here. To be safe, we also recommend checking your own country's current overseas imports policy.
THANK YOU
FREQUENTLY ASKED QUESTIONS
Q: Where are you located?
A: We are based in Brisbane, QLD Australia.
Q: Can I try things on?
A: We have physical stores in Brisbane where you can try before you buy. However, not all styles online are available in store and vice versa. Click here to see where our stores are located!
Q: Do you accept Afterpay?
A: Yes we do! In-store and online.
Q: Do you ship worldwide?
A: Yes, we do! Please see our Shipping page for more information.
Q: How much is shipping?
A: We charge a discounted shipping rate for all orders and offer free postage for Australian orders over $100. Please see our Shipping page for more information.
Q: I have not received an order confirmation yet
A: Please check your junk mail if you do not receive a confirmation within 30 minutes. For all enquiries, we aim to respond ASAP but may have a 48 hour turnaround.
Q: I signed up to the mailing list but have not yet received a discount code!
A: Please check your junk mail if you do not receive a coupon code within 30 minutes. If there still is nothing, please email us and we will ensure you are added in the system correctly.
Q: When will my order be sent out?
A: We aim to ship same day for orders placed before 1pm on weekdays. However, we ship out next business day for orders placed over the weekend.
Q: Help, I made a mistake and need to change my order!
A: We cannot guarantee that changes can be made after a sale has been completed as our team aims to fulfill orders quickly. Please email us at team@runwaygoddess.com.au to make any urgent changes to your order. If the order has not yet been fulfilled, we will try to accommodate the changes.
Q: Why does international delivery take so long?
A: We use Australia Post for all international orders, and delivery times are always changing. Once an item has left our warehouse it is out of our control to make any changes or to intercept parcels. Online tracking is available for parcels in most countries. You can find updated shipping details for your country here. If items are needed urgently please use the express option. Please see our Shipping page for more information
Q: Help, my order is missing!
A: Please email us at team@runwaygoddess.com.au if your parcel is late or missing. Online tracking is available for most parcels, and GPS tracking is used for drivers within Australia. We will lodge enquiries with Australia Post on your behalf if something is late or missing.
Q: I need to return an order
A: Please email us at team@runwaygoddess.com.au to request a return code. See our returns page for more information.
Q: I received the wrong order
A: Please get in contact with us via email at team@runwaygoddess.com.au with your order details
Q: Why was my order flagged?
A: We use Shopify’s automatic fraud analysis whereby orders that have similar characteristics with fraudulent orders are automatically flagged to be investigated further. We reserve the right to conduct security checks for these flagged order and cancel an order if checks cannot be completed.